Crossword Puzzle

Hospitality and Tourism Unit 2 Vocab


  1. a system that simplifies processes by coordinating tasks and activities (propertymanagementsystem)
  2. Compromises the activities of a non-resident visitor within the country of reference on an inbound tourism trip (inbound)
  3. the period when the economy is slowing down and doing poorly (recession)
  4. a planning tool that helps management in it attempts to cope with the uncertainty of the future, relying mainly on data from the past and present and analysis of trends (forecasting)
  5. goods or services that a business holds for resale (inventory)
  6. records fro rooms that are pre booked (reservations)
  7. hotel guests who check out before the scheduled date (under-stays)
  8. usually 7am to 3pm (dayshift)


  1. Country from where a person's trip originates (countryoforigin)
  2. A type if industry that is sensitive to business cycle (cyclicalindustry)
  3. Desire for certain good or service supported by the capacity to purchase it (demand)
  4. The lowest point in an economic cycle (depression)
  5. Period when the economy is growing and doing well (expansion)
  6. Process in which the economies of different nations become interrelated (globalization)
  7. basic physical and organizational structures needed for the operation of a society or a community (infrastructure)
  8. Comprises the activities of a resident visitor outside the country of reference, either as part of an outbound tourism trip or as part of a domestic tourism trip. (outbound)
  9. the total amount of product available for purchase at any specified price (supply)
  10. an application which helps the travel and tourism industry support reservation through the internet (bookingengine)
  11. extent that a customer insists on a certain product or service (levelofdemand)
  12. rooms occupied by guests who stay past their original departure date (overstays)
  13. guideline for spending money (budgeting)

["economicmultiplier", "nationaltourismoffice", "transnationalcorporation", "degreeofaccuracy", "no-showpercentage", "ten-dayforecast", "walk-ins", "yieldmanagement", "afternoonshift", "fullhouse", "housecount", "labor", "nightshift", "schedule", "staffing", "workshift"]

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